Contact Centre Solutions
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Call Centre Solutions from G2Connect
Despite the growth of social media and other communication methods, voice communication is still critical to the relationship between a company and its customers.
The challenge for the modern contact centre is integrating a diverse channel of communication into a coherent, measurable whole. This is why G2Connect use Cisco at the core of our call centre offering. Using Cisco and G2Connect’s development experience, we can integrate the call centre with other applications in your environment, such as CRM or ticketing systems.
Cisco provides a reliable, scalable call centre solution at a completely different price point to proprietary platforms. G2Connect’s Cisco based call centre solution offers everything expected of a leading edge platform including; Interactive Voice Response (IVR), Inbound Automated Call Distribution (ACD), Predictive Dialling, Payment Gateways, PCI Compliant Call Recording and comprehensive Call Centre reporting.
Interactive Voice Response (IVR)
Inbound Automated Call Distribution (ACD)
Computer Telephony Integration (CTI)
Payment Gateways (PCI)
Real Time Monitoring & Analysis
"We will set up all your communication needs
all you have to do is tell us when to start"
Cisco Unified Contact Centre Express
Improve response capabilities to your customers while lowering costs with Cisco®Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI).