Mobile Phone Help
Need some help with your G2Connect mobile phone? Find the most frequently asked questions and answers below. If you are unable to find your answer please contact our Customer Service Team on 01204 526323.
If you are an iPhone customer with OS3.0 or above, text the word MMS to 1010 to get MMS working!
When you put your O2 SIM in a phone that doesn’t have the O2 settings, we automatically send you them so that you can send picture messages and use internet on your mobile. Please save and activate them if asked. If you have any problems with the settings, try switching your mobile on and off.
If you need to get settings again, text ACTIVE to 2020.
From the home screen enter the following data into the onscreen form, without changing any other settings:
Name – o2 Internet
APN – mobile.o2.co.uk (PAYG – payandgo.o2.co.uk)
Username – o2web (PAYG – payandgo)
Password – password
MMSC – http://mmsc.mms.o2.co.uk:8002
MMS Proxy – 18.104.22.168
MMS Port – 8080
Authentication type – PAP
APN type – If given a choice of options, select internet+mms
Simply text WEB to 40127 – We’ll then send you a text message.
Next you’ll need to install the settings shown on your configuration message. Once completed, please switch your phone off and on again, and check again.
You might need to enter the settings manually on some devices. In these cases, try the APN settings below:
Name: Contract WAP
Proxy: Not set
Port: Not set
Password: wap (presumption)
Server: Not set
MMS proxy: 212.183.137.012
MMS Port: 8799
Authentication type: PAP
APN type: default,mms,supl,dun
APN protocol: IPv4 (unchangeable)
Enable/disable APN: APN enabled